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16.07.2010
Free Report - Your Google Performance
Do you know how your website performs on Google We are offering a free report. We can also help if you are ...
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13.07.2010
Getting Higher on Google
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01.07.2010
Martin’s new adventure...
Martin McKay is leaving Shackleton to pursue a career in software application testing. Not many of our customers got the pleasure of ...
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Free Systems Review

One of our head technicians will come to your premises and review your whole I.T. system and then report back with information on your current system set up along with recommendations from Shackleton Technologies.

Interested? Contact Us

Remote Assistance

Shackleton Technologies Remote Support

Live Remote Assistance

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

How to Get Support:

A member of our support team will talk with you first to determine the nature of the problem.

You will find the answers to security questions and system configuration requirements on our FAQ page. You can also view a demonstration of a screen-sharing session.

How It Works:

Step 1:

Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the Click Here button to initiate the screen-sharing session.

Step 2:

You are prompted to download a small virus-free plug-in.

Step 3:

With your permission, your support representative can view your screen and share control of your mouse and keyboard.

Step 4:

You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.