All too often in the field of Information Technology, support practitioners struggle with technology and fail to act on useful information. We do things differently at Shackleton….

We understand the technology and we scrutinise masses of information to provide pro-active IT support. By monitoring every aspect of the IT infrastructure, we can detect failing components, malicious attacks and inappropriate usage; preventing minor issues from causing major problems. Currently we analyse over 100,000 network events every month on behalf of our clients.

A “break/fix” support service is simply not good enough for most of our clients, they prefer a reliable IT network over an emergency breakdown service!