Content:
Thanks to all that took part in our latest Microsoft Customer Satisfaction Survey, we are delighted with the positive feedback that we received. Our scores were:

Overall Satisfaction:
Microsoft Benchmark = 95.4%,
Shackleton’s score = 100%

Recommend to Other:
Microsoft Benchmark = 91.4%
Shackleton’s score = 95%

Use in future:
Microsoft Benchmark = 88.4%
Shackleton’s score = 100%

Competitive Advantage:
Microsoft Benchmark = 68.9%
Shackleton’s score = 81%

We look forward to keeping our customers satisfied for years to come!

That said, we are not about to become complacent. Some of the areas that we need to improve are:

Quality of our Communication
Our Sales process
Out of hours cover

We will work on these over the coming months and report back.