99.4% Customer Satisfaction over the past 6 months
Written by Ian Morgan, 16 January 2013
99.4% Customer Satisfaction over the past 6 months - FACT
Since we at Shackleton have been sending out our "60 second survey" for every job we close on our IT Business Management Software (Autotask), we have the above satisfaction level. That's for over 2,500 completed jobs.
Should we be content or should we strive for even better? I'll take the latter...