Client Account Executive

To apply send us your latest CV and covering letter to recruitment@shacktech.co.uk or alternatively apply via LinkedIn using the button below. 

Shackleton Technologies is an IT Managed service provider based in Dundee and servicing clients throughout Scotland and beyond. We are in an exciting period of growth with ambitious goals, and we are now looking for an experienced Client Account Executive to join our team. 

The Client Account Executive will sit within our Business Development Team and will work to develop and nurture relationships with our clients, delivering the levels of client service and satisfaction we are known for. 

Serving as the key point of contact for a portfolio of clients, you will work with them to improve their businesses through ensuring their systems are future-proof, secure and meeting their IT requirements and business objectives. 

Our ideal candidate is goal-oriented, has a good knowledge of client service best practices and exceptional organisational skills. Ultimately, you should be able to contribute to delivering high quality client relationships and help our team achieve sales and marketing targets. 

If you are a team player and share our core values (“Do the Right Thing”, “Make Things Better” and “Passionate about Client Service”), we would like to meet you. 

Your New Role

  • First point of contact for all client business matters 
  • Maintaining and building client relationships through regular meetings, phone calls and other touch points 
  • Reviewing information and data with a client regarding their IT infrastructure 
  • Work closely with our technical team to provide an overall excellent client experience with an emphasis on making their business better 
  • Regular written communication including reports and proposal writing  
  • Help identify and communicate areas of improvements to our clients 
  • Prepare and send quotes for client approval 
  • Place and track orders for hardware 

What you will need to succeed

  • Proven experience as a Client Account Executive or in a Client Relationship/client facing role 
  • Hands on experience with CRM software and MS Office  
  • Excellent organisational and multitasking skills, able to prioritise work 
  • First-class verbal and written communication skills 
  • Attention to detail 
  • Proactive and dynamic, results orientated problem solver 
  • Skilled at evaluating options and generating solutions 
  • A degree of technical knowledge is desirable  
  • A team player with high level of dedication 
Business Development Assistant Job Position available at Shackleton Technologies Dundee

Employee Benefits - What We Offer

  • Competitive salary 
  • 28 days annual leave (increasing with length of service) 
  • Flexible working policy 
  • Pension Scheme 
  • Life Assurance Policy 
  • Company health and wellbeing support services (including remote GP, mental health support, physiotherapy) 
  • Reward and Recognition Platform 
  • Dedicated training and development time  

Position: Full-time

Monday-Friday

Salary: £25000-£30000 per year

Location

Dundee 

Shackleton Team

We operate a COVID-safe workplace