To apply send us your latest CV and covering letter to recruitment@shacktech.co.uk.

Are you a self-motivated individual looking for a new challenge?

Do you have excellent communication and problem-solving skills?

Shackleton Technologies is an IT Managed Services Provider looking for additional people to join our growing team.

Our business provides a core set of services: IT Strategy, Projects, Consultancy, IT Best practice, and IT support.

We have a loyal and varied client base, and we aim to understand our clients’ business, working to align their IT infrastructure towards the delivery of their business goals.

We have an exciting opportunity for an experienced IT Support Desk Engineer to join our team in Dundee. You will work within our Support Team to deliver exceptional levels of customer service to our clients.

The successful candidate should be passionate about developing their skills and be driven to continue to progress their career within IT. Dedicated in work training time will be provided along with Microsoft and security training.

The Candidate

We strongly believe that attitude and values are key and are at the forefront of our recruitment process. Our company values are:

Do the right thing.
Make things better.
Passionate about client service.

If that describes you then this might be the role you are looking for.

Essential Skills

Various PC & Laptop Hardware
Windows Desktop Operation Systems
Windows Server Operating Systems
Microsoft 365 use and support
Experience in security tools AV/EDR/spam filtering/web filtering
Basic networking DHCP/DNS, etc.
Security conscious
Customer service skills/customer-facing experience

Desirable Skills

Valid UK Driver’s License
ITIL Experience
Mac OS Experience
Firewall/router experience
Working in an MSP environment (providing support to multiple clients)

Our people are our biggest asset, and we care very much about their working environment and rewarding the right person for doing a great job. If you have the key skills and are passionate about technology and the benefits it brings, then apply via recruitment@shacktech.co.uk, or LinkedIn.

The service we provide to our clients is of paramount importance.

Employee Benefits

28 days annual leave (increasing with length of service)
Company Pension Scheme
Life Assurance Plan
Company health and wellbeing support services (including remote GP, mental health support, and physiotherapy)
Dedicated time for Training & Development
Reward and Recognition Platform
Hybrid Working (after the initial onboarding process)

Shackleton Team

We operate a COVID-safe workplace with mask wearing, extra sanitising and social distancing measures in place.