Helping your business connect both internally and externally

Schedule a quick call with the team today to find out how we can help your business

Helping your business connect both internally and externally

Schedule a quick call with the team today to find out how we can help your business

IT Support Services

Our IT Services model has been created to provide a comprehensive package that offers full support throughout your entire business, from proactive monitoring of your IT infrastructure to live ‘end user’ support with one of our highly experienced technical engineers.

Proactive

Monitor systems to identify issues before they arise

Responsive

Ready to respond to quickly deal with issues

Reliable

Providing the highest level of service so you can focus on your core business

Our IT Infrastructure Management Services covers both the physical and virtual environment. We pro-actively manage and monitor your systems to ensure things are running smoothly and securely and ensure your physical network and hardware is kept up-to-date. 

Our Network Operations Centre (NOC) team works tirelessly to ensure that we are aware of every aspect of your IT Infrastructure and that key areas are monitored and managed. Our aim is to detect issues and resolve them before they become an issue for you and your business. Much of this happens “behind the scenes” meaning that often we fix issues before you ever know there has been a problem. 

Service Desk

Our service desk and technician-manned phones operate within core business hours: 

  • Prompt and efficient resolution of end-user issues  
  • Engineers available to deal with critical and business impact requests  
  • A 24-hour phone service  
  • Ticketing system where issues can be raised through client portal, email or phone 
  • Management agent installed on all machines allowing us secure remote access to end user devices  
Leandra is our Service Desk Coordinator at Shackleton Technologies in Dundee. IT Support Services / Managed Services across Scotland

Our Service Desk Team are on hand to help. We really do understand the frustration caused when you can’t work because of an IT issue and so we work tirelessly to resolve these efficiently and effectively to get you up and running as quickly as possible.

IT Resources

Fill in the form below to schedule a call with the team

Rather talk to us directly? You can also give us a call on 01382 250 900

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