N-able is the industry’s top performing remote monitoring and management (RMM) automation platform and has been deployed worldwide by thousands of IT service providers. This software enables Shackleton to efficiently monitor both servers and desktop computers, helping organisations to dramatically lower their monthly support costs.
Behind every good RMM (N-able) there is a great Professional Automation (PSA) management application. Shackleton’s choice is Autotask. This software, hosted in the Cloud, provides us with the ability to manage, monitor and analyse all our clients’ activities. Every logged issue is tracked and tight SLAs are applied. Autotask stringently applies the rules so that we reduce the chance of failure, so providing all our clients with greater efficiencies.