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Are you a self-motivated individual looking for a new challenge? Do you have excellent communication and problem-solving skills?
Shackleton Technologies is an IT Managed Service Provider based in Dundee, servicing clients throughout Scotland and beyond. We are in an exciting period of growth with ambitious goals and looking for a full-time Service Desk Manager to join our team.
The role involves leading and inspiring the Service Desk Team to deliver high-quality service and satisfaction to business clients. The position focuses on team management, providing technical support on the desk as required, managing escalations, service desk metrics, and improving processes and procedures.
The service we provide to our clients is of paramount importance. If you are a team player and share our core values – Do the Right Thing, Make Things Better, and are Passionate about Client Service, we would like to meet you.
Reporting to the Head of Service Delivery, this is a hands-on technical and customer-facing role which will provide the successful applicant with a platform to expand their knowledge and expertise in various business IT systems and solutions. Core functions include:
Core functions include:
Salary: £35-40K per year
We continue to operate an ongoing COVID-safe/aware workplace