Ensuring our clients receive the highest level of service

Hit the button below to schedule a quick

call with the team to get you started.

Ensuring our clients receive the highest level of service

Hit the button below to schedule a quick

call with the team to get you started.

MEET THE TEAM

Our team brings together over 60 IT skillsets, with experts in cloud services, server management, backup and disaster recovery, data and systems security, telecoms and a full range of network and systems deployment, management and support.

Our ethos is one of respect and support for colleagues and clients alike. It is this in-depth expertise and approach that means we play a highly effective part in supporting clients across Scotland.

Shackleton Team - Dundee - Angus - Fife - IT Services

Steve Ross, Managing Director of Shackleton Technologies, Dundee - Your Trusted IT Partner | Tayside

Steve - Chief Executive Officer

About Steve

With a background in accountancy and finance, Steve truly understands how the right IT strategy can improve profitability. Steve oversees the strategic direction of the business and ensures Shackleton stays abreast of the changes in its marketplace.

Chris Thornton - Operations Manager at Shackleton Technologies - Dundee & Angus - IT industry since 1996. Chris is highly experienced in his industry.

Chris - Virtual Chief Information Officer

About Chris

Chris has worked in the MSP space since 1996 providing support, at a technical and a business level, to SMB’s, SME’s and Enterprise alike. This experience puts Chris in the ideal position to provide clear guidance and advice to help business make the most of their IT investment to help achieve their strategic goals.

Marcin Karpienia - Specialist in IT Support - NOC Services Manager - Shackleton Technologies dundee.- IT Services

Marcin - Head of Automation

About Marcin

Marcin manages the Shackleton Network Operations Centre (NOC) services. He has a detailed understanding of desktop and server infrastructure support, from working with a large automotive company, the world’s largest professional services firm, local authorities, Government education agencies and SMEs.

Brian - IT Systems Engineer at Shackleton Technologies Dundee. Brian is a valued Shackleton Team Member. IT Support and IT Services in Dundee, Angus, Tayside and Fife

Brian- IT Technician

About Brian

Brian started his career in hardware repair of PCs, monitors and printers. Since then he has progressed to deliver all forms of IT support and has gained invaluable international experience working for large companies in Paris, London and Edinburgh.

Colin - IT Systems Engineer at Shackleton Technologies Dundee, Tayside and Angus

Colin - IT Technician

About Colin

Having joined Shackleton in June 2006, Colin is the one of the longest serving members of the team. Specialising in desktops, he has been working in the IT industry in between his passion for sailing.

Iain - Business Analyst

About Iain

Starting his IT career in 1997, having gained experience in other trades such as retail, industrial engraving and logistics, Iain is very well placed to advise clients on the best use of information technology to achieve business goals.

Phil Eldridge, Senior Technical Engineer at Shackleton Technologies, Dundee, Angus, Tayside - Fife (IT Support)

Phil - Head of Service Delivery

About Phil

Phil’s career in IT started in 1992 as a programmer analyst but he has since moved on through support and projects to consultancy. With valuable experience in the oil & gas, transport, BPO and call centre industries as well as IT he has been providing support to hundreds of SMB companies throughout Scotland for the last 14 years. His role now consists of aligning clients to IT best practices helping them with processes, infrastructure and security frameworks.

Andrew - Andy (Our Project Manager at Shackleton Technologies) IT support and IT Services across Scotland)

Andy - Chief Technical Officer

About Andy

Andy has worked in the IT services industry since completing a computing degree in 2004 and has gained broad experience in supporting enterprise, small businesses and public sector alike with advanced server and network deployments. Andy is now focused as Head of Professional Services, leadership of Shackleton's cloud strategy, looking at emerging IT trends and identifying the technical training and development required for our business goals, individually and for the whole team's future development.

Sharon is the Finance Manager at Shackleton Technologies - Dundee, Fife, Tayside, Angus, Edinburgh, Fife. IT Support Services.

Sharon - Finance Manager

About Sharon

Sharon started her working life in the NHS but yearned for a more challenging career. In 2002 she enrolled on a course in book-keeping, becoming a self-employed book-keeper in 2004. She enjoys working with numbers and ‘balancing the books’.

Jackie Ross is the Communications Manager at Shackleton Technologies in Dundee, Tayside. IT Support and Services for your business across Scotland.

Jackie - Head of People & Culture

About Jackie

Following varied work experience in both private and public sectors, Jackie joined Shackleton in 2009 and oversees Shackleton's people and culture function. The business focuses on building a great team with great people with health and wellbeing, company culture, and learning and development being essential elements.

Annette - Microsoft 365 Trainer Implementer

About Annette

Annette has a wealth of experience. Beginning her career in Hospitality and Retail, Annette followed her passion for teaching, embarking on a career in Further Education, where she became a qualified lecturer and SVQ Assessor, teaching across a broad range of Business and IT courses. Honing her proficiency for Microsoft 365, Annette has worked with commercial organisations, managing the development & delivery of bespoke IT training, with a commitment to meeting objectives.

Scott is our Client Account Manager at Shackleton Technologies in Dundee, Tayside. IT Support and Services - Your Trusted IT Partner

Scott - Chief Marketing Officer

About Scott

An experienced Marketing Professional with a demonstrated history of working in the technology industry. Scott began his career as a designer, working in digital and print marketing, supporting both SME's and Global brands. Having more than a decade of experience, Scott has a passion for communication and building strong working relationships which he will continue to build with Shackleton, their partners and clients.

Nuno - Client Account Executive

About Nuno

An experienced Client Account Manager working closely with British companies for little over a decade, first in tourism and more recently in the metals industry. Passionate about excellent customer service, Nuno is on hand to assist our clients with strategic advice aligning IT to their business goals.

Andrew - Client Engagement Executive

About Andrew

Soon after completing his postgraduate studies, Andrew joined Shackleton in 2021 as an assistant to the Business Development Team. Since then, he's worked to drive the business forward and improve the service we offer. In 2022, Andrew began to focus more heavily on Account Management as the first Client Engagement Executive, a role he's taken to with enthusiasm and confidence.

Karen Naysmith is our valued Client Account Manager - IT Support and Services / Managed Services Dundee

Karen - Head of Business Development

About Karen

Karen has over 20 years' experience in B2B research, Account Management and Business Development. She has worked with clients across multiple sectors from SME's to large multi-nationals. After joining Shackleton in 2019, Karen became part of the Leadership Team in 2021 with overall responsibility for Sales. As Head of Business Development, Karen is focused on the growth of the business through new client acquisition and partnerships.

Drew - Professional Services Engineer

About Drew

Coming from a varied background of technologies and customer support since leaving college in 2012. Drew brings a varied approach to problems that can arise. Drew Joined Shackleton in late 2021 and has brought his passion for knowledge capturing and sharing with him to try and capture the existing knowledge throughout the teams and build upon this for future.

Jim - Senior Professional Services Engineer

About Jim

Jim has been working within the IT Industry since completing university in 2005. Since then he has gained a wide range of experience in Enterprise IT within the 3rd sector and returned to university to graduate with an MSc in Ethical Hacking and Cyber Security in 2018. Jim joined Shackleton in 2020, and takes pride in ensuring that client projects are completed to the highest standard possible.

ewis our IT Technician at Shackleton Technologies Dundee | Computer Tech Support for your business. IT Support Fife

Lewis - IT Technician

About Lewis

Lewis started his career as an IT Apprentice at one of the UK’s largest MSP’s, completing Diplomas in both Information Technology and Telecommunications and Information Security Professionals at SCQF Level 8, before going on to become a full time Service Desk Agent. After relocating to Dundee in early 2022, Lewis joined Shackleton Technologies as an IT Technician, primarily focusing on the day-to-day tickets raised by clients within the Level 1 and Level 2 queues.

THE SHACKLETON WAY

DO THE RIGHT THING

PASSIONATE ABOUT CLIENT SERVICE

MAKE THINGS BETTER

Kieran - IT Technician

About Kieran

After deciding to pursue a career in an area he has a passion for, Kieran embarked on an IT apprenticeship in 2019, this along with his Diploma for Information Technology & Telecommunications Professionals (SCQF Level 8) has provided Kieran with the foundations for success. Kieran’s passion for IT and problem solving has made him an asset to Shackleton and our clients. As well as aiding our clients with any technical queries Kieran is also part of our Network Operations Centre (NOC) team and focuses primarily on automation.

THE SHACKLETON WAY

DO THE RIGHT THING

PASSIONATE ABOUT CLIENT SERVICE

MAKE THINGS BETTER

Shackleton Team – IT Infrastructure – Fife – St Andrews – Dundee – Perth – Edinburgh – Glasgow (Internet Connectivity, VoIP IT Budgeting)

Shackleton Team based in Dundee Head Office - Fife - Tayside - Angus

Why Shackleton?

History recognises Sir Ernest Shackleton as possibly the strongest and most inspirational leader of the twentieth century. His name is regarded alongside Captain Robert Falcon Scott and Roald Amundsen as one of the greatest heroic pioneers of Antarctic exploration, in the early part of the twentieth century.

In 1914, Shackleton made his third trip to the Antarctic with the ship ‘Endurance’, planning to cross Antarctica via the South Pole. Early in 1915, ‘Endurance’ became trapped in the ice, and ten months later sank. Shackleton’s crew had already abandoned the ship to live on the floating ice. In April 1916, they set off in three small boats, eventually reaching Elephant Island. Taking five crew members, Shackleton went to find help. In a small boat, the six men spent 16 days crossing 1,300 km of ocean to reach South Georgia and then trekked across the island to a whaling station. The remaining men from the ‘Endurance’ were rescued in August 1916. Not one member of the expedition died.

Shackleton Team

Shackleton Team – Business Resilience – Backup – IT Services – Dundee, Fife, Aberdeen, Perth

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Shackleton Team based in Dundee Technology Park – IT Support and Services to grow your company.