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Remote Desktop Support

Do you need a quick solution to a technical problem? With our live remote-assistance tool, a member of our support team can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.

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N-able

N-able is the industry's top-performing remote monitoring and management (RMM) automation platform and has been deployed worldwide by thousands of IT service providers. This software enables Shackleton to efficiently monitor both servers and desktop computers helping organisations to dramatically lower their monthly support costs.

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Autotask

Behind every good RMM (N-able) there is a great Professional Service Automation (PSA) management application. Shackleton's choice is Autotask. This software, hosted in the Cloud, provides us with the ability to manage, monitor and analyse all our clients' activities. Every logged issue is tracked and tight SLAs are applied. Autotask stringently applies the rules so that we reduce the chance of failure so providing all our clients with greater efficiencies.

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