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The team at Shackleton Technologies are here to help our clients, and to ensure you’re able to raise a support ticket, whenever required, we have several channels in which you can contact us. Please take a look at the options below to see what best suits your needs.
A support ticket can be raised directly via our Client Access Portal.
Simply login and create a ticket.
A support ticket can be raised directly via our Client Access Portal.
Simply login and create a ticket.
Support requests raised by email should be sent to support@shacktech.co.uk
To ensure our team can help resolve your issues as quickly as possible, please include a description of the issue and contact number, so we can call you if we need to.
EMAIL SUPPORT NOW
Support requests raised by email should be sent to support@shacktech.co.uk
To ensure our team can help resolve your issues as quickly as possible, please include a description of the issue and contact number, so we can call you if we need to.
EMAIL SUPPORT NOW
EMAIL SUPPORT NOW
We request that users telephone Shackleton only when:
-Raising critical requests (unable to send an email due to no internet or email access).
-When returning a call regarding an open ticket.
We request that users telephone Shackleton only when:
-Raising critical requests (unable to send an email due to no internet or email access).
-When returning a call regarding an open ticket.
With our live remote-assistance tool, we can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
With our live remote-assistance tool, we can view your desktop and share control of your mouse and keyboard to get you on your way to a solution.
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