Microsoft Support

The technology choice of businesses all over the world, Microsoft has a reputation for delivering world-class software and systems. To ensure that these systems continue to benefit your organisation and deliver ongoing benefits, Shackleton Technologies offer a comprehensive range of Microsoft Support services to assist.

From the Outlook email client and Office 365, through to your Windows and Exchange servers, our expert engineers have the knowledge and experience to solve even the most complex technical challenges.

The Shackleton helpdesk provides advice and assistance for all your Microsoft issues. From basic usage queries, to configuration changes and major systems outages, everything is routed via the helpdesk first. And in 96% of cases, the issue can be solved remotely, helping your team resume full productivity as quickly as possible.

For more in-depth technical issues, or to assist with the installation and configuration of new Microsoft systems, Shackleton also offers on-site support. Our team of field engineers regularly visit client sites across Scotland to conduct routine maintenance tasks, or to troubleshoot more difficult technical issues.

By partnering with Shackleton, you can be sure of receiving the support you need for all your Microsoft systems, whenever and however you need it.

Windows Server

Windows Server Support

The heart of your data operations, Windows Server is absolutely crucial to your business. Windows Server support from Shackleton Technologies ensures that servers are operating optimally, with preventative maintenance significantly reducing the risk of failure or outages. In the event that a problem does arise, our helpdesk engineers are available around-the-clock to troubleshoot and fix issues remotely. We also operate a team of field engineers to assist with in-depth issues on-site.

Office 365

Microsoft Office 365 Support

Any time, any place, any device productivity tools to help you achieve more. Our Office 365 support services ensure you have the help you need whenever and wherever you need it too. Our helpdesk is available to answer technical queries about the entire Office 365 suite including Word, Excel, PowerPoint. You can also get help with advanced features like SharePoint 365, OneDrive and Microsoft Teams.


Microsoft Outlook Support

The ultimate email and scheduling tool, Microsoft Outlook keeps communications flowing between your business and its customers. Microsoft Outlook support helps ensure that the system works smoothly and efficiently – and that your employees have all the help they need when they run into problems. Our helpdesk team is available to answer technical queries and resolve configuration issues for Outlook 365 and Outlook 2016.


Microsoft Exchange Support

Email is your most important business communications tool – so your Microsoft Exchange server must be properly managed and maintained to ensure everything is working optimally. Proactive Microsoft Exchange Support from Shackleton Technologies identifies and resolves technical issues before they can affect communications. And in the event of a significant technical issue, the Shackleton helpdesk is available to deliver appropriate remote support, reducing outages and restoring operations quickly.

Windows Desktop Support

With 90% of the world’s computers running Windows and driving business value, it's critical that downtime is minimised. For this reason, our clients trust Shackleton to monitor, manage, maintain and repair their Windows Desktop devices.