Proactive Systems Management

Combined with systems monitoring, proactive systems management is another key piece of our service offering. Our NOC Services Team continuously strive to keep our clients’ systems working at optimal performance to avoid unplanned downtime.

We achieve this by combining regular proactive routine maintenance, along with the automation of simple fixes when an issue occurs.

What?

  • Scheduled proactive maintenance routines to optimise system performance
  • Microsoft patch management
  • 3rd party patch management
  • Self-healing of minor system issues
  • Managed security solutions
    • Managed anti-virus
    • Managed web-filtering
    • Managed anti-spam

How?

  • Solarwinds N-Central Remote Monitoring & Management Platform
  • Ongoing reviews of issues not identified proactively
  • Ongoing reviews of issues not rectified proactively
  • Working with support staff to automate time consuming tasks
  • Proactively working to identify and resolve unnecessary support requests before they occur

Why?

  • To provide our clients staff with an improved overall end user experience
  • Reduce downtime and interruptions for our clients
  • Increase productivity and profits for our clients
  • Reduce risk to our clients
  • Introduce additional efficiencies to our support offering

Although not directly client facing, our NOC Services department work in conjunction with the other areas of our business to provide our premium service delivery.

The Polar Academy On Location in the Arctic

17 October 2019

Polar Academy's Craig Mathieson Speaks at Discovery Point

Shackleton Technologies recently had the pleasure of hosting an event to raise awareness in the Dundee and Angus area for The Polar Academy, a Scottish charity created to help young adults become leaders of the future.

Service Desk Coordinator Animation Graphic

25 September 2019

Q&A with Leandra Cresswell - Service Desk Controller

Leandra joined the Shackleton team in July as a Service Desk Coordinator. Many of you will have spoken with Leandra when phoning our service desk team so we thought it’s time for you to get to know her better via our series of team interviews.

19 September 2019

The Apps of Summer

Technology is evolving at a rapid rate and, these days, we're lucky enough to have an app to help enrich every aspect of our lives. In the post, we take a look at all the apps that help us plan the perfect summer holiday.