Always Available to Support You

IT Support & Service

Timely IT support is crucial to the health of your business operations; if systems fail, your business will be badly affected. You need a business IT support provider that you can trust to provide proactive, effective, advice and assistance.

IT support provisions are an essential aspect of any managed services offering. As well as assistance with IT consultancy and projects, your organisation needs ongoing support to ensure systems continue working optimally.

As your trusted business IT support provider, Shackleton Technologies is always available to support you. Our highly trained engineers have the knowledge and experience required to resolve in-depth technical issues quickly and effectively. We aim to keep your organisation running as smoothly as possible.

Above and beyond basic break-fix IT support, Shackleton Technologies provides proactive support and advice. By bringing our team into the day-to-day running of your Infomation Technology, you gain years of experience in maintaining and managing computer networks. With experience in all sectors and in supporting organisations from 5 users to 500, we can help with any IT queries you may have.

Learn more about how your business can benefit from our IT support and systems administration services below.

IT Helpdesk

The first point of call for all your IT support issues, the helpdesk is available when you need it. Staffed by highly experienced engineers, over 95% of all client issues are solved remotely. Whether you need urgent technical assistance, or the answer to a more basic computing question, we’re always here to help.

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Systems Administration

Maintaining and managing your IT network on a daily basis can be an onerous task. Our team of IT help desk engineers can carry out day to day network administration tasks to ensure users can access data at the levels they have permission for. And our focus on security reduces the risk of systems downtime and data loss and breaches.

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Managed Service Provider

Shackleton Technologies is a leading provider of IT support & services to businesses based in Edinburgh, Dundee and Fife. We deliver remote monitoring, network administration and support of business IT network infrastructures to clients all over Central Scotland.

Our customers enjoy a far more proactive level of managed services than might be expected from traditional break-fix IT companies and as a result, they experience less downtime.

Shackleton’s Managed IT Support service is focused on delivering an outstanding customer experience, making us the natural choice for SMB type businesses, who expect more from their IT investment.

Reputation is Everything

Shackleton offers you peace of mind by being open and honest. We use plain English terms in all our communications. This is backed by our transparent approach and regular client meetings and reporting.

We manage, monitor, support and secure your network, so you can focus on your core business. We help with strategy and budget planning, along with IT consultancy and projects. We ensure you always achieve the best possible results from your technology.

IT Infrastructure Management

Shackleton’s IT infrastructure management service includes the monitoring and management of your IT infrastructure to improve the security, availability, reliability and performance of your applications, devices and networks.

Network
Administration

The key to network administration (NetAdmin) is the alignment of technology with your business plans. Technology must be fit for purpose, and in line with industry standards and best practices. Shackleton has considerable expertise and experience working with new and existing clients to achieve this alignment.

IT Strategy
& Planning

IT plays an increasingly important role in business operations. Advances in technology mean that IT now drives the business forward. However, in order to realise the largest benefits , you must have a clearly defined IT strategy – otherwise investment in technology may not provide the results you expect