Always Available to Support You
IT Support & Service
Timely IT support is crucial to the health of your business operations; if systems fail, your business will be badly affected. You need a business IT support provider that you can trust to provide proactive, effective, advice and assistance.
IT support provisions are an essential aspect of any managed services offering. As well as assistance with IT consultancy and projects, your organisation needs ongoing support to ensure systems continue working optimally.
As your trusted business IT support provider, Shackleton Technologies is always available to support you. Our highly trained engineers have the knowledge and experience required to resolve in-depth technical issues quickly and effectively. We aim to keep your organisation running as smoothly as possible.
Above and beyond basic break-fix IT support, Shackleton Technologies provides proactive support and advice. By bringing our team into the day-to-day running of your Infomation Technology, you gain years of experience in maintaining and managing computer networks. With experience in all sectors and in supporting organisations from 5 users to 500, we can help with any IT queries you may have.
Learn more about how your business can benefit from our IT support and systems administration services below.
The first point of call for all your IT support issues, the helpdesk is available when you need it. Staffed by highly experienced engineers, over 95% of all client issues are solved remotely. Whether you need urgent technical assistance, or the answer to a more basic computing question, we’re always here to help.
Maintaining and managing your IT network on a daily basis can be an onerous task. Our team of IT help desk engineers can carry out day to day network administration tasks to ensure users can access data at the levels they have permission for. And our focus on security reduces the risk of systems downtime and data loss and breaches.
IT Infrastructure Management
Shackleton’s IT infrastructure management service includes the monitoring and management of your IT infrastructure to improve the security, availability, reliability and performance of your applications, devices and networks.
The key to network administration (NetAdmin) is the alignment of technology with your business plans. Technology must be fit for purpose, and in line with industry standards and best practices. Shackleton has considerable expertise and experience working with new and existing clients to achieve this alignment.
IT plays an increasingly important role in business operations. Advances in technology mean that IT now drives the business forward. However, in order to realise the largest benefits , you must have a clearly defined IT strategy – otherwise investment in technology may not provide the results you expect