Systems Administration

Systems Admin is a core part of our support offering. It’s not an obvious role and it happens behind the scenes but it is so critical to the security of your network.

Managing users and their access points to the network is the real challenge of system administration. A primary function of Shackleton’s systems administration, is to create and manage user accounts on a computer network. These are needed for users to authenticate to the network and to determine what resources they are authorised to access.

Shackleton’s Help Desk Role

Most of the actions relating to system admin will be carried out by our help desk technicians. They will also be supported by our network administration team. Our double-team approach ensures that we maintain accurate information regarding your users and also the devices on your network.

An increased part of the role relates to Office 365 licence management and the users that are covered. Shackleton can help with this in terms of procuring licences and also maintaining the user list.

Distribution groups are also a popular method of sharing files, documents, apps and systems with multiple recipients. They can be made available to users, based on their job role, or level of seniority.

Managing, or administering your distribution groups therefore, becomes a valuable consideration for any business and we can help you with this, as part of our systems admin offering.

Systems Administration is a near invisible role, incorporated into Shackleton’s Managed IT Support service.

The Polar Academy On Location in the Arctic

17 October 2019

Polar Academy's Craig Mathieson Speaks at Discovery Point

Shackleton Technologies recently had the pleasure of hosting an event to raise awareness in the Dundee and Angus area for The Polar Academy, a Scottish charity created to help young adults become leaders of the future.

Service Desk Coordinator Animation Graphic

25 September 2019

Q&A with Leandra Cresswell - Service Desk Controller

Leandra joined the Shackleton team in July as a Service Desk Coordinator. Many of you will have spoken with Leandra when phoning our service desk team so we thought it’s time for you to get to know her better via our series of team interviews.

19 September 2019

The Apps of Summer

Technology is evolving at a rapid rate and, these days, we're lucky enough to have an app to help enrich every aspect of our lives. In the post, we take a look at all the apps that help us plan the perfect summer holiday.