Systems Admin is a core part of our support offering. It’s not an obvious role and it happens behind the scenes but it is so critical to the security of your network.
Managing users and their access points to the network is the real challenge of system administration. A primary function of Shackleton’s systems administration, is to create and manage user accounts on a computer network. These are needed for users to authenticate to the network and to determine what resources they are authorised to access.
Shackleton’s Help Desk Role
Most of the actions relating to system admin will be carried out by our help desk technicians. They will also be supported by our network administration team. Our double-team approach ensures that we maintain accurate information regarding your users and also the devices on your network.
An increased part of the role relates to Office 365 licence management and the users that are covered. Shackleton can help with this in terms of procuring licences and also maintaining the user list.
Distribution groups are also a popular method of sharing files, documents, apps and systems with multiple recipients. They can be made available to users, based on their job role, or level of seniority.
Managing, or administering your distribution groups therefore, becomes a valuable consideration for any business and we can help you with this, as part of our systems admin offering.
Systems Administration is a near invisible role, incorporated into Shackleton’s Managed IT Support service.
21 February 2019
When the Biomedical Sciences Building at the University of St Andrews caught fire, years worth of research was at risk. Is your business's IT disaster planning strategy up to scratch? Do you have one?
14 February 2019
The information technology industry is increasingly using the 'subscription model' to charge clients for services and products provided. In this way, world class IT security and business continuity solutions are now much more accessible to businesses.
1 February 2019
Remote access tools are faster and far more useful and practical than ever before, and our skilled engineers can provide remote support to clients located in London, every bit as well as we can to more “local” clients in Dundee, Edinburgh or Glasgow.