Site Infrastructure Documentation
Having a proper IT infrastructure and network layout is crucial for most businesses but operates in the background. For Shackleton, understanding how it's mapped out is fundamental to the services we provide.
Utilising world class software tools, we meticulously list and document every item and every aspect of your network. This means we can see what is on your network and where it is located, making it easier for us to fix problems remotely.
Site documentation at this level allows us to be more efficient, not just in fixing issues but in locating essential information, (i.e. names and passwords for routers, firewalls, managed switches etc.). All this information is retained within our highly secure software.
And that’s the key to proper site documentation; being able to find information quickly, that is up to date and accurate.
Shackleton uses best-in-class IT software specifically designed to securely store site documentation. This means our Service Delivery Team are able to respond to client queries almost immediately and fix most issues first time.
Effective IT infrastructure documentation enables us to be organised, efficient and methodical in the way we receive, handle and satisfy client queries and issues. it’s all part of the service!
17 October 2019
Shackleton Technologies recently had the pleasure of hosting an event to raise awareness in the Dundee and Angus area for The Polar Academy, a Scottish charity created to help young adults become leaders of the future.
25 September 2019
Leandra joined the Shackleton team in July as a Service Desk Coordinator. Many of you will have spoken with Leandra when phoning our service desk team so we thought it’s time for you to get to know her better via our series of team interviews.
19 September 2019
Technology is evolving at a rapid rate and, these days, we're lucky enough to have an app to help enrich every aspect of our lives. In the post, we take a look at all the apps that help us plan the perfect summer holiday.