Formed in 2004, Shackleton Technologies is a highly experienced IT support company with our headquarters based in Dundee’s Technology Park. We provide a strategic management approach to IT managed services, supporting organisations across the UK.
We work best with clients that value the benefits of what technology can bring to their business. Our aim is to protect and future-proof their systems, ensuring they make the right IT decisions as they grow.
We work with businesses across a wide range of sectors, including law firms, accountants, engineering companies, manufacturing firms and the public and 3rd sectors.
We have consistently demonstrated our expertise, knowledge and high levels of service delivery throughout the years, ensuring that our client base remains with us for extended periods of time.
Our team works tirelessly to ensure that every aspect of our delivery is managed effectively, to ensure our clients receive the high levels of service they need and desire.
We believe in building a team based on an individual’s exceptional skills, with the right mix of communication, service delivery and technical experience, to benefit our clients.
Our team brings together over 60 IT skillsets, with experts in cloud services, server management, backup and disaster recovery, data and systems security, telecoms and a full range of network and systems deployment, management and support.
Our ethos is one of respect and support for colleagues and clients alike. It is this in-depth expertise and approach that means we play a highly effective part in supporting clients across Scotland.
Meet The Team
With a background in accountancy and finance, Steve truly understands how the right IT strategy can improve profitability. Steve oversees the strategic direction of the business and ensures Shackleton stays abreast of the changes in its marketplace.
Steve RossManaging Director & Co-Founder
01382 250 900
Chris has worked in the IT industry since 1996 providing support to SMB and Enterprise markets. Chris advises businesses on achieving the best use of their own IT infrastructure, and explore how emerging technologies improve effectiveness.
Chris ThorntonOperations Manager
01382 250 900
Craig moved to the IT industry in 1987 after many years in the private healthcare sector and has held a variety of successful positions with software development and managed IT services organisations over the period. Craig oversees our expansion into Central Scotland.
Craig AllanCommercial Manager
01382 250 900
Starting his IT career in 1997, having gained experience in other trades such as retail, industrial engraving and logistics, Iain is very well placed to advise clients on the best use of information technology to achieve business goals.
Iain CattanachCustomer Service Manager
Brian started his career in hardware repair of PCs, monitors and printers. Since then he has progressed to deliver all forms of IT support and has gained invaluable international experience working for large companies in Paris, London and Edinburgh.
Brian HutchisonIT Systems Engineer
Having joined Shackleton in June 2006, Colin is the one of the longest serving members of the team. Specialising in desktops, he has been working in the IT industry in between his passion for sailing.
Colin ScottIT Systems Engineer
Marcin manages the Shackleton Network Operations Centre (NOC) services. He has a detailed understanding of desktop and server infrastructure support, from working with a large automotive company, the world’s largest professional services firm, local authorities, Government education agencies and SMEs.
Marcin KarpieniaNOC Services Manager
Phil’s professional journey to Shackleton started in 1992, as a programmer analyst. He progressed through the ranks, gaining hugely valuable experience in the oil and gas industry and working as a consultant to SMBs in North East Scotland.
Phil EldridgeSenior Technical Engineer
Andy has been working in the IT industry since completing a computing degree in 2004. With wide range of experience supporting both blue chip companies and SMBs Andy prides himself on always providing the best possible customer service.
Andy MackaySenior Technical Engineer
Sharon started her working life in the NHS but yearned for a more challenging career. In 2002 she enrolled on a course in book-keeping, becoming a self-employed book-keeper in 2004. She enjoys working with numbers and ‘balancing the books’.
Sharon MudieFinance Manager
Jackie joined Shackleton in 2009 and oversees contract management, HR & marketing. Her previous employment with the NHS involved workplace health improvement which is of great benefit to all of us at Shackleton
Jackie RossCommunications Manager
Morgan joined Shackleton in July 2018 following the successful completion of an Apprenticeship Desktop Technician role at the University of St Andrews. Morgan very quickly progressed to the next level of expertise within our Service Desk team following experience of working with a diverse range of clients and technologies. Morgan has his sights set firmly on progressing his career within Shackleton.
Morgan RourkeSupport Engineer
Lee has come from the private health care industry where he oversaw IT for 25 care homes and a head office. This included all forms of projects and IT developments, budgets and ideas. With considerable interest in future technologies, IT security and servers, Lee likes to take ownership of problems and doesn't rest until they are completed, going the 'extra mile' in any circumstance.
Lee SextonEscalations Engineer
History recognises Sir Ernest Shackleton as possibly the strongest and most inspirational leader of the twentieth century. His name is regarded alongside Captain Robert Falcon Scott and Roald Amundsen as one of the greatest heroic pioneers of Antarctic exploration, in the early part of the twentieth century.
Sir Ernest became the inspiration for our company’s name due to his strong links with Dundee, where Shackleton Technologies is headquartered.
He was 1st officer on the famous RRS Discovery and his primary sponsor for the 1914/15 Endurance expedition was Sir James Key Caird, a philanthropical jute manufacturer from Dundee.